Storage Nags Head Terms and Conditions
These Terms and Conditions set out the basis on which Storage Nags Head provides storage, removal, packing, transportation and related services within the United Kingdom. By making a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company that requests or receives services from Storage Nags Head.
We, us or our means Storage Nags Head, the provider of storage, removal and related services.
Services means any storage, removal, packing, loading, unloading, transportation, handling, or related services we provide.
Goods means the items, belongings or property that are stored, handled, packed, transported or otherwise dealt with by us on your behalf.
Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions together with the details set out in your booking confirmation.
2. Scope of Services
We provide storage facilities, domestic and commercial removals, packing and unpacking services, and associated handling and transportation within our service area. The exact scope of services for each job will be set out in your quotation and booking confirmation.
Any estimates for capacity, number of staff, vehicle size, or duration are given in good faith based on the information you provide. It is your responsibility to provide accurate information about the volume, nature and location of the goods and any access issues so that we can allocate appropriate resources.
3. Booking Process
3.1 Initial enquiry
You may request a quotation by contacting us and providing details of the services required, including collection and delivery addresses, access conditions, approximate volume of goods, any items requiring special handling, and preferred dates.
3.2 Quotations
Any quotation we provide is based on the information supplied by you and is not binding until accepted in writing by both parties. Quotations are normally valid for a limited time period as stated on the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue.
3.3 Acceptance of booking
Your booking is accepted, and a contract formed, when we confirm the booking in writing. We reserve the right to decline a booking at our discretion, including where we consider that the goods or circumstances present a health, safety or regulatory risk.
3.4 Changes to bookings
If you need to change the dates, addresses, scope of services or other details after a booking is confirmed, you must notify us as early as possible. We will make reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges, which we will notify to you before proceeding.
4. Payments and Charges
4.1 Pricing
Our charges are calculated based on the type and volume of services requested, the size of the move, duration, access conditions, distance and any additional services such as packing materials, dismantling and reassembly, or special handling.
4.2 Deposits
We may require a deposit at the time of booking to secure your date and services. The amount of the deposit and the due date will be stated in your quotation or booking confirmation. Deposits are applied against the total charges for the services.
4.3 Payment terms
Unless otherwise agreed in writing, all charges are payable in full before or on the day of service commencement. For storage services, ongoing charges are payable in advance for each storage period. We may suspend access to stored goods or decline to carry out further services if payments are overdue.
4.4 Methods of payment
We accept standard UK methods of payment as notified to you at the time of booking or invoicing. You are responsible for ensuring that cleared funds are received by us by the due date.
4.5 Late payment
If you fail to pay any sums due on time, we may charge interest on the overdue amount at the maximum rate permitted by law, accruing daily until payment is received in full. We also reserve the right to recover any reasonable costs incurred in pursuing late payments, including administrative and legal costs.
5. Cancellations and Postponements
5.1 Your right to cancel
You may cancel or postpone your booking by providing written notice to us. The amount of any cancellation or postponement charge will depend on the notice period given before the scheduled service date.
5.2 Cancellation charges
If you cancel more than 14 days before the scheduled service date, any deposit paid may be refundable or transferable at our discretion, subject to any non-recoverable costs already incurred. If you cancel between 14 and 3 days before the scheduled date, we may retain all or part of your deposit and may charge a proportion of the estimated service cost to cover losses. If you cancel within 48 hours of the scheduled start time, we may charge up to 100 percent of the quoted charges.
5.3 Postponement
If you request to postpone the service, we will try to reschedule to a new date subject to availability. Depending on notice given and the new date requested, we may charge reasonable administration or rescheduling fees. If we cannot agree a new date, this may be treated as a cancellation.
5.4 Cancellation by us
We may cancel or suspend the services where you fail to comply with your obligations, including payment, health and safety requirements, or waste regulations, or where circumstances outside our control make it unsafe or impossible to perform the services. Where we cancel due to our fault and not caused by your breach or external uncontrollable factors, we will refund any prepayments for services not yet provided. We will not be liable for any indirect or consequential losses arising from such cancellation.
6. Your Responsibilities
6.1 Information and access
You must provide accurate information about the nature, quantity and condition of the goods, and any access restrictions or parking issues at collection and delivery addresses. You must ensure suitable access for our vehicles and staff, including any required permissions or parking arrangements.
6.2 Packing and preparation
Unless you have requested and paid for our packing services, you are responsible for ensuring that goods are properly packed, protected and labelled for transport and storage. Fragile or valuable items must be suitably packed to reduce risk of damage.
6.3 Prohibited and restricted items
You must not submit for storage or removal any items that are illegal, hazardous, explosive, flammable, perishable, infested, contaminated or otherwise unsuitable, including but not limited to firearms, ammunition, gas cylinders, chemicals, toxic or biological substances, live animals, plants, or items that emit strong odours.
6.4 Preparation of appliances and furniture
You are responsible for disconnecting, defrosting and preparing any appliances in accordance with the manufacturer’s instructions, unless we have agreed to provide this as an additional service. You must also ensure that furniture is ready for removal, with drawers emptied and loose parts secured.
7. Waste Regulations and Disposal
7.1 Compliance with waste rules
We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of items that are classified as controlled or hazardous waste unless separately agreed and properly authorised.
7.2 Prohibited waste
You must not present for removal or storage any materials that require special waste handling licences or disposal routes without prior agreement. This includes but is not limited to asbestos, clinical or medical waste, chemical waste, solvents, paints, oils, gas cylinders and batteries that fall under specific waste regimes.
7.3 Unwanted items
If you ask us to remove unwanted items, we will advise you whether this can be done as part of our service and whether additional charges apply. Where we agree to dispose of items on your behalf, we will do so lawfully at licensed facilities. Any disposal charges will be added to your invoice.
7.4 Right to refuse items
We reserve the right to refuse to handle or transport any goods that we reasonably believe breach waste regulations, pose health or safety risks, are improperly packed, or are otherwise unsuitable for storage or transport.
8. Liability and Exclusions
8.1 Our duty of care
We will exercise reasonable skill and care in providing the services and handling your goods. However, our liability is subject to the limits and exclusions set out in this section.
8.2 Limitation of liability
Our total liability for loss of or damage to goods, or for any other loss arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed a reasonable market value of the goods or any specific limit agreed in writing before services are provided. We may offer optional enhanced liability or insurance cover at additional cost; details will be provided upon request.
8.3 Excluded risks
We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, natural disasters, war, terrorism, civil unrest, road closures, traffic conditions, strikes, or delays caused by third parties.
We are not liable for loss or damage resulting from inherent defects, vice or fragility of the goods, including wear and tear, deterioration, leakage, or unstable construction, even if packed by us.
We do not accept liability for loss of or damage to items of particularly high value, including money, jewellery, watches, precious metals, stones, securities, deeds, stamps, or collections, unless we have agreed in writing to accept such items and you have paid any additional charges.
8.4 Indirect and consequential loss
We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising from the services or any delay, loss or damage to goods.
8.5 Your duty to inspect and notify
You must inspect your goods as soon as reasonably possible after delivery or access and notify us in writing of any apparent loss or damage within a reasonable time, usually not later than seven days after service completion. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have.
9. Storage Specific Terms
9.1 Storage charges
Storage is charged per unit, container or area and for the agreed period. Storage charges must be paid in advance. We may review storage rates periodically and will give you reasonable notice of any changes for ongoing storage.
9.2 Access to stored goods
Access to stored goods is by prior arrangement and during our standard opening hours or as otherwise agreed. We may charge an access fee if additional handling is required. You must comply with our site rules, health and safety requirements, and any instructions given by our staff when on site.
9.3 Non-payment and lien
If storage or other charges remain unpaid, we have a lien over the goods and the right to withhold them until payment is received in full. If charges remain unpaid after reasonable notice, we may sell or dispose of some or all of the goods to recover outstanding sums and reasonable costs of sale or disposal. Any surplus will be held for you after deducting our charges.
10. Health and Safety
We are committed to maintaining a safe working environment for our staff, customers and the public. You must ensure that your premises are safe and that any known hazards are disclosed to us prior to the service date. We may suspend or modify the services where we consider that health or safety is at risk.
11. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our service, you should notify us in writing as soon as possible, giving full details so that we can investigate. We will aim to respond promptly and to work with you to resolve the issue. Nothing in this section affects your statutory rights.
12. Data Protection
We may collect and use your personal information for the purpose of providing services, managing your account, processing payments and meeting legal obligations. We will handle your information in accordance with applicable UK data protection laws. You have certain rights regarding your personal data, which you can exercise by contacting us.
13. Variation of Terms
We may amend these Terms and Conditions from time to time. The version applicable to your contract will be the version in force at the time your booking is confirmed, unless we agree otherwise in writing. Updated terms may apply to future bookings and ongoing storage after we have given you reasonable notice.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect. No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. You may not assign or transfer your rights or obligations under the contract without our prior written consent.
These Terms and Conditions, together with your quotation and booking confirmation, set out the entire agreement between you and us relating to the provision of services and supersede any previous understandings, representations or agreements, whether oral or written.
